You're spending money to generate leads. But if your team isn't responding within 5 minutes, you're handing that revenue straight to your competitor. The research is brutal: 78% of buyers go with the first business to respond. Lead quality drops 80% after just 5 minutes. The average business responds in 47 hours.
We cover the full MIT and Harvard Business Review data, the revenue maths side by side, and three actions you can take this week to fix it — without changing your ad spend, your offer, or your pricing.