Up to 70% of patients never rebook —
We install a patient rebooking system inside your clinic — turning one-time patients into repeat bookings by owning the follow-up, reactivation and communication across every channel.
Free 30-min Revenue Recovery Audit. We show you the number before you spend anything. Retention figure based on published aesthetic-industry averages.
We install a patient rebooking system inside your clinic.
Past patients reactivated. New enquiries followed up instantly. No-shows and cold leads recovered. Repeat bookings up — without extra ad spend. It runs across the channels you already have, not separate campaigns.
Fix the biggest leak: patients not coming back.
- Patient reactivation setup
- Follow-up automation for missed rebookings
- Basic retention system across your clinic
Turn every channel into one booking engine.
- Website, Instagram, Facebook, Google & WhatsApp connected
- Every enquiry flows into one rebooking system
- Past patients and new leads in one place
For clinics ready to scale predictably.
- Everything in Growth, plus:
- Meta / Facebook ads system
- Content planning & branding alignment
- Acquisition + reactivation combined
Same system — different depth of implementation. We recommend your level after the audit.
People buy from people. So — hi.
I'm Urvvi. I built a seven-figure business from nothing in three years — so I know exactly where the money leaks: weak follow-up, no reactivation, and renting your patients back from a marketplace. I built Brand Xcellence to fix that for clinic owners.
— Urvvi Patel, Founder
Most clinics don't have a lead problem. They have a rebooking problem.
You keep paying to acquire the same patients — instead of getting more from the ones you already have.
They come in once
A patient books, has a treatment, leaves happy — and then nothing brings them back.
They don't return automatically
No rebook reminder, no nudge. Returning is left entirely to the patient remembering you.
They go cold after treatment
Weeks pass, then months. By the time they think about it again, they've found somewhere else.
They're never followed up
Enquiries and past patients sit untouched. No system catches them, so the revenue quietly leaks.
So you pay to replace them
More ads, more marketplace fees — re-acquiring patients you already had, instead of increasing what each one is worth.
You're paying to rent patients you should already own.
Fresha, Treatwell and Groupon are great at the first booking. After that you're on your own — and the meter's still running.
35% commission on every new patient's first booking — plus VAT, roughly 42% effective at UK rates. A patient who hasn't booked in 365 days counts as "new" again — so you pay again on someone who was already yours.
365-day reset · provider cancellations still charged (Apr 2025)Fresha charges a one-time ~20% new-client fee (minimum applies). Groupon deal-seekers book once on price, demand more, and rarely return at full value.
Finder's fee paid — retention left entirely to youSo here's the choice
Keep the marketplace for finding new faces. The rebooking, the follow-up, the reactivation? That should be yours. That's what we build.
Fees based on Treatwell and Fresha published UK pricing, 2025. Treatwell 35% + VAT; effective rate shown at 20% UK VAT. Fresha new-client fee one-time, minimum charge applies.
We'd rather show you than tell you.
Hundreds of patients sat cold in their list — enquired or visited once, never followed up. No reactivation, no automation. Revenue left on the table every month.
Three decades in business, but the clinic only ran when the owner was in the chair. The moment she stepped back, bookings followed.
The clinic was 90% dependent on Groupon for bookings — discount-seekers, thin margins, and no brand of their own. Every patient came at a cost, and none of them belonged to the clinic.
On your audit call we'll show you the live system and connect you with a clinic owner we've done this for. Check us before you trust us.
Three steps. You just watch the diary fill.
Audit your patient base
We identify how many patients aren't returning and exactly where revenue is leaking
Install your rebooking system
We set up automated follow-up, reactivation, and connect your channels into one booking engine. You don't lift a finger.
Patients start returning automatically
More rebookings, higher retention, less dependency on ads or marketplaces.
We're not for everyone.
The questions every owner asks.
Yes. Your system plugs straight into whatever you already use — nothing to rip out. We sync bookings, sync your patient list, and layer the follow-up and reactivation on top.
Your audit comes back within 48 hours. The core system is built and live inside the first few weeks — reactivation can start sending almost immediately.
Completely. The CRM, the data, every automation — yours to keep. Not rented, not locked to us. Build it once, use it forever.
Barely. The system runs in the background. We hand it over with a simple walkthrough — most of it works without anyone touching it.
We don't win unless you do. We show you what's recoverable before you commit, agree a target together, and keep working until it pays for itself. The risk sits with us, not you.
We don't quote a number
until we've seen your clinic.
Every clinic's different. So before we talk money, we look at your setup and show you exactly what's recoverable. Then we build a plan that fits, and keep working until it pays for itself.
You own the CRM, the data, every automation. Not rented. Not locked to us. Build it once, use it forever.
We don't win unless you do. Proof first, always — the risk sits with us, not you.
Find out how many patients your clinic is not bringing back.
Free 30-minute Revenue Recovery Audit. We show you exactly what's being lost — and how to fix it.
Book a 30-Min Call →
